Excited. A word that can express how I feel when I woke up at 4 in the morning.
“Lunes ngayon kaya dapat maaga kayo, baka ma-traffic.”
I feel like I’m a child going to my first day in school. I have some butterflies in my stomach as I was riding an FX going to Trinoma. I don’t know what to think.
Because of too much excitement, I arrived at quarter to 7am in the meeting place, and I waited for cha for almost an hour. :)
We arrived in PNB Delta at quarter to 8, just enough time for us to rest for a while and prepare ourselves for the day. At first, we waited outside the bank, but when an employee arrived, she told us “bakit hindi pa kayo pumapasok?” That signals us to go inside.
As time passed, employees gradually arrive in. We’ve seen some of their individual routines as they prepare their own workplaces. We are sitting quietly at the customer’s lounge, making observations around the place.
Before 9am, the branch manager had call the attention of every employee in her office. She had a little conversation with them and offer a prayer for the day. At exactly 9am, they all line up in front of the door and in harmony, greeted the customers waiting outside the bank. They said this:
“Good morning! Welcome to PNB Delta”
After that, employees go back in the places and the manager approached us. She introduces us to all employees. And the first employee I’ve talked to was Ma’am Elaine. She was at the New Accounts department, where we (I and Cha) were both placed.
I was seated beside Ma’am Elaine at the front desk while Cha is on the other side, near on the telephone area.
My first activity is receiving of BIR documents. As customers come, they showed me their BIR documents and I, on return, stamp it and considered it received.
These are the other activities I encountered for the first day:
* money wrapper making – The making of money wrapper or wrapper (as what they called) is explained to us by one of the security guard. We almost made 200 wrappers for the 2 tellers.
* photocopy of documents, I.D., – Maybe this activity was my most unforgettable moment in my first day (hahahaha… *laugh trip). I was amazed for having my first time to photocopied an ID! :) And I really enjoyed it!
* received calls – I only had once or twice in answering phone calls since Cha is nearer the phone than I. The funny thing in this activity was to know what phone is ringing. There are 2 phones in the place where Cha is seated, a black and white. Whenever a phone is ringing, we are always guessing which is which? :)
My favorite part is lunch time! We had lunch with our branch manager. She was so accommodating. I hope that if ever I will be a manager someday, I can acquire some of her good qualities.
Our shift ended at 2pm. We said our goodbyes to all employees. First day. Good day!
Branch Manager: Ms. Juana “Jane” Argosino
On site supervisor: Mr. Francisco Pagunuran (Senior Sales Service Head)
Ma’am Ma. Margarita “Meg” Antonio /Ma’am Cecil “Cez” Valderama (Junior SSH)
Ma’am Elaine Pescuela (Junior Sales Service Assistant)
Ma’am Janice (Junior Sales Service Assistant)
Sir Chesterson “Chester” Yap (Junior Sales Service Assistant)